FREQUENTLY ASKED QUESTIONS

1. What time can I check in and check out?
Check-in is available from 3:00 PM, and check-out until 11:00 AM. If you plan to arrive earlier or need a longer stay - let us know, we will try to accommodate.

2. Is early check-in/late check-out possible?
Yes, subject to room availability. Contact our reception - we will gladly assist and confirm this possibility.

3. Does Moon Apartments have its own parking? If yes, is it additionally charged?
We do not have private parking available for Guests. The property is located in the strict City Center of the Old Town with a ban on unauthorized car traffic.

4. Under what conditions can I cancel my reservation?
Cancellation policies depend on the selected booking type. Non-refundable - cannot be canceled. Flexible - allows free cancellation up to 5 days before arrival (only when booking through our website).

5. Can I arrive with pets?
Of course! Pets are welcome at Moon Apartments - just inform us in advance about arriving with your pet, additional service with extra charge.

6. Is there a coffee and tea making set in the room?
Yes! Each room is equipped with a coffee and tea making set, so you can enjoy a peaceful morning or evening relaxation. Some rooms also have a mini fridge and microwave.

7. What are the Wi-Fi usage rules?
Access to free Wi-Fi covers the entire property - just connect, the password will be provided at check-in.

8. Is luggage storage available?
Yes, there is such an option. Luggage storage is located at Reception. Our Guests can freely use it before check-in or after check-out.

9. Is there an elevator in the building?
Yes, Moon Apartments has an elevator, but only to the two-bedroom Apartments and rooms with shared bathrooms. 

10. At what price can breakfast be purchased? In what form is it served?
Breakfasts are served at the nearby Lookier Cafe & Restaurant in the form of three dishes from the menu to choose from - additional paid service.

11. Are bed linens and towels provided in the rooms?
Absolutely, our apartments are equipped with fresh bed linens and bath towels.

12. Can I check-in late in the evening or at night?
Yes, our reception operates 24/7, and the staff will welcome you with a smile regardless of the time of day.

13. Does the hotel offer a baby cot?
Unfortunately, our property does not have a baby cot.

14. Is leaving the property allowed during nighttime quiet hours?
Yes, however, the front door is locked at night for the safety of us and our guests, and you must use the intercom located outside on the left side of the door, and the staff will open it for you.

15. Is cleaning done during the stay?
We offer room cleaning service during Guests' stay, but it is done only upon Guest’s request reported at reception.

16. Does the hotel have an iron and ironing board?
Yes, we have an iron and ironing board available in the corridors near our Guests’ rooms.

17. Does the hotel provide airport transfer?
We offer to order a taxi on your behalf with our trusted company at a fixed price of 120 PLN for a one-way ride.